Customer closeness
A “multi-faceted” closeness.
At Lumiplan, closeness to our clients is all-important. It guides our everyday development and manifests itself at several levels.
Sharing issues
Lumiplan’s many years of proven know-how in all its markets means we are wholly familiar with our customers’ issues and fully understand their evolution. Our involvement in government development aid funds (FASEP) and the organization of customer clubs enables us to offer solutions that match our customers’ expectations perfectly. Regular satisfaction surveys are also a part of our ongoing search for quality.
Widespread geographical presence
Our subsidiaries and branch offices are designed for closeness and provide excellent coverage of national and international regions.
Availability of assistance
Via hotline, telephone, or e-mail, Lumiplan attaches great importance to having staff available to ensure a high level of responsiveness in dealing with enquiries. Almost 40% of our workforce are in direct contact with our customers.
