Assistance and services

Season start-up, spring shutdown, rush-job maintenance, monitoring and optimization of installations, call-out service during the season, and more.

Technical assistance and maintenance

Season start-up, spring shutdown, rush-job maintenance, monitoring and optimization of installations, call-out service during the season, and more. We provide our customers with services or contracts to guarantee smooth operation of our equipment and its evolution over time. Our service levels and the efficiency of our staff are widely acknowledged by our customers.

Training and audits

Infoneige training courses

Our experienced team offers training at all levels to enable ski professionals to take advantage of the full potential of our Infoneige software.
This training provides the necessary skills to master the software and thus, promote communication with your customers and residents, in the resort and on the ski area.
You will then know how to adapt your broadcast content according to all situations. Our trainers and software technicians accompany you to optimize your learning.

Between January 2020 and February 2022, we trained 21 teams of station management professionals for 110 hours of training.

In 2021, 96% of our trainees were very satisfied with the content of the training received.

Our training courses are adapted to the reception of staff with disabilities.

 

Do not hesitate to contact us for any training requests.
Telephone: 04.79.31.32.46
Email: montagne@lumiplan.com

Consult the training programme.

Access the General Conditions of Sale.

Customer information audits

Our knowledge of ski areas with their operating constraints and customer behaviour and expectations enables us to conduct expert, objective studies on the existing customer information system. We can then propose corrective actions, including turnkey solutions if desired. To remain even more relevant, we regularly work with other experts in design, area outfitting, customer behaviours, etc. This results-based culture is routinely integrated into our sales policy. We don’t sell you “information panels”; we sell you communication systems to put you closer to your customers!

Content creation assistance

What good is high-performance technology if the content fails to get your message through or is irrelevant to the situation ? Roadside LED screens, TFT screens in waiting rooms, push notifications on the smartphone app—each reading situation and each medium must have an appropriate form, while preserving the consistency of the transmitted messages and your brand identity. To address these new issues, Lumiplan has developed content design skills and can train your staff or else produce your à-la-carte content for you.