Services +

Three essential services

The workshop after-sales service

As close as possible to the production tool and the associated logistics, the workshop after-sales service ensures:

• The Hotline service,
• Level 1 technical support,
• Diagnosis of equipment on test benches,
• Standard repairs or exchanges under warranty and out of warranty,
• Workshop maintenance training,
• The supply of spare parts,
• Management of material obsolescence.

The field after-sales service

Field experts close to customers for:

• Installations and installation training,
• Interventions for commissioning, preventive or curative maintenance,
• Training in first-level operation and maintenance,
• Site audits and inventories of the installed base,

Customer Application Department

Shared, customer-oriented skills:

• Advice,
• Content creation (data, multimedia, graphic aspect,...),
• Level 2 technical support,
• Assistance in the operation and administration of systems and associated content,
• Product configuration,
• Server supervision,
• Realization of test benches,
• Advanced training on the operation and administration of systems,
• Management of software obsolescence.